CUSTOMER-FOCUSED
FIELD SERVICE MANAGEMENT
A leading technical field service provider supporting the payments, communications and retail industries, our team of qualified technicians provide unparalleled services throughout Australia. Setting benchmarking standards in the delivery of technical field services, we continuously strive to expand our service offering and elevate the customer experience.
A LITTLE ABOUT ADVANCED WORKS
Our focus is on providing a holistic, end-to-end field service experience to our clients. We work with some of Australia’s, and the worlds largest financial institutions and private entities to provide first-rate technical expertise as well as comprehensive operational support services.
A Brief History
Advanced Works is an Australian owned and operated company with over 25 years’ experience in the technical field service industry.
Initially specialising in EFTPOS, Advanced Works has successfully expanded its portfolio to now provide expertise for POS, ATM, Cash Handling, ITC, and a wide variety of Electromechanical devices.
With our centre of operations growing from a base in Newcastle, we now manage more than 180 skilled technicians servicing more than 15,000 locations across all states and territories of Australia.
Our Core Values
Providing a collaborative approach to achieve our customers objectives.
Providing a supportive culture and investing in continuous improvement.
Providing an unparalleled service offering to support your business.
SERVICES WE SPECIALISE IN
We understand that on-site services are only part of the story; managing a customers’ entire journey from the initial engagement through to after care support is paramount. To deliver a best-in-class experience to our partners we offer a range of services including:
Technical Field Services
Our technicians provide installation, preventative maintenance, break-fix and upgrade services 365 days a year.
Technical Support
To further compliment our on-site services, we offer first level technical support through a dedicated team of experienced technicians.
Service Desk Support
From dispatching technicians to reviewing service request closures, our highly trained operators specialise in end-to-end job management.
Training and Development
With bespoke training courses run by dedicated specialists Advanced Works offers professional development opportunities to all technicians.
HOW WE CAN HELP YOUR COMPANY
Our experience and expertise within the technical field services space is best in class, and we deliver a range of supporting services to ensure a seamless experience for our clients. Advanced Works tailors its service offering by partnering with you to design a bespoke engagement plan.
Service is at the core of everything we do and who we are. Advanced Works has over 180 technicians that support everything from EFTPOS, POS and cash handling to robotics and weights and scales. But to us, service is more than just what we do in the field. We pride ourselves on our client engagement, customer experience and continuous improvement philosophies.
Supported by our management and executive teams, your business can rest assured that an Advanced Works member is always available to support your business requirements.
OUR COVERAGE. NATIONALLY
WORK WITH US. GROW YOUR BUSINESS
Advanced Works is always looking to expand its field service network footprint for its clientele and assist others with business growth.
With Advanced Works providing technical field services for a wide array of different types of equipment across the country, we are continually looking for new partners to assist in expanding our field network to provide optimum reach for our clients. If you are interested and have the following please contact us.
Excellent customer service and communication skills
A willingness to learn to service a wide variety of products
A modest space for the storage of spare devices/parts
The ability to monitor and adhere to client Service Level Agreements
Whether you are a large company or a sole trader, we look forward to working with you.
Ready to grow?
WHAT OUR CLIENTS HAVE TO SAY
Over the years, Advanced Works has built and maintained many long-term relationships with its clients.
Meeting and exceeding their expectations is our number one priority. Here is what some of our clients have to say.
As a national IT support business to some of Australia’s largest companies, it is always hard to find reliable support in the remotest areas of Australia. Working with Jim and the Advanced Works team over the past 2 years has made the most difficult tasks seem effortless.
Jim and his team at Advanced Works provide technology support services to us in key regional locations across Australia. They are friendly, reliable and accommodating and I highly recommend them.
GET IN CONTACT WITH US
